Frequently Asked Questions

Begin by completing our online intake form, providing relevant details and uploading required documents securely. Our team will confirm receipt and outline the next steps.

After we receive your documents, electronic submission can be completed within hours. Final approval and refund timing depend on CRA processing, and we keep you informed throughout.

You’ll generally need T4 slips, official receipts, and government-issued ID. A detailed checklist appears during the intake process to ensure you submit all necessary files.

Yes. We employ industry-standard encryption and secure storage protocols, handling data in compliance with Canadian privacy regulations.

Our platform guides you through each section with clear instructions and live assistance via chat, ensuring you understand your entries before submission.

Once your return is submitted to the Canada Revenue Agency, processing typically takes 10–14 business days. Actual timing depends on CRA workflows.

We use industry-standard TLS encryption, multi-factor authentication, and secure storage to protect your documents and personal details throughout the process.

Yes. Our service supports preparing and submitting returns for up to three prior tax years in a single session with guided prompts.

Absolutely. Our forms accommodate self-employed filings, including expense tracking, and our advisors review entries to ensure compliance.